User Privacy Policy
This Privacy Policy explains how Rich Royal Casino collects, uses, stores and protects personal information when you use our online casino services in Canada. We describe the types of data we collect, why we collect it, who we may share it with and how you can manage your information. We are committed to protecting your privacy and handling your data responsibly.
Types of data we collect
We collect information necessary to create and manage your account, process transactions and provide secure play. This includes personal data, technical data and transactional records gathered during normal use of our site.
Personal data
Personal data may include your name, date of birth, contact details, postal address, email address and verified identity documents when required for account verification. We also retain account credentials, preferences and communications you send to our support team.
Technical data
Technical data covers information about your device and connection such as IP address, browser type and version, operating system, device identifiers, language preferences and log-in timestamps. We use this data to operate the service, improve performance and detect suspicious activity.
Transactional data
Transactional data includes deposits, withdrawals, payment method identifiers, transaction amounts and history of play and bets. We keep records of payments and game activity for secure account management, reconciliation and compliance with applicable requirements.
How we use your information
We use personal and technical data to create and administer your account, process payments, verify identity, prevent fraud, provide customer support and meet legal obligations. We also use data to maintain security, analyse usage patterns, improve the site and communicate important account notices.
Data protection practices
We protect data using industry-standard security measures such as encryption for data in transit and at rest, access controls, secure servers and staff training on privacy practices. We limit access to personal information to those who need it to perform their job. While we use safeguards, no system is fully secure; we will notify affected users and take steps to mitigate any confirmed breach as required.
Cookies and tracking technologies
We use cookies and similar technologies to support core site functions, remember preferences, perform analytics and deliver relevant communications. Essential cookies are required for login and transactions. You can manage cookie preferences through your browser settings or the cookie controls on our site; disabling some cookies may affect site functionality.
User rights
Depending on applicable law, you may have rights to access, correct, delete or restrict processing of your personal data, as well as to object to certain processing and to request data portability. You may also withdraw consent where processing is based on consent.
Access, correction and deletion
To exercise your rights, contact our privacy team at [email protected]. We will verify your identity before fulfilling requests to protect account security. We will respond within a reasonable time and retain records only as necessary for legal or business purposes.
Information sharing and third parties
We share data with service providers who assist with payments, identity verification, fraud prevention, hosting, analytics and customer support. We may also disclose information to comply with legal obligations or to protect our rights. All third parties are required to protect your information in line with this policy.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on our website and notified in your account where appropriate. Continued use of our services after changes indicates acceptance of the updated policy.