General Terms and Conditions

This page sets out the terms and conditions that govern use of our services at Rich Royal Casino. It describes the rules that apply when you register, play, deposit, withdraw and otherwise interact with our platform. We manage the account relationship and provide the site and services; you accept these terms when you create an account or use the platform. If you do not agree with any part of these terms, please do not use the services.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Keep your login details secure and notify us immediately if you suspect unauthorised access. We may suspend or close accounts where we believe there is a security risk, fraud, bonus abuse, chargebacks or other breaches of these terms. Accounts must contain accurate, up to date personal information and you must inform us of any changes.

Eligibility requirements

Only users who meet the age and jurisdictional requirements may register and use the platform. It is your responsibility to ensure online gambling is permitted where you are located. We reserve the right to refuse service or close accounts where proof of eligibility is not provided. Creating multiple accounts, sharing accounts or using VPNs to circumvent geo-restrictions is prohibited.

Acceptable platform use

Use of the site is restricted to lawful, personal, non-commercial activity. You must not attempt to manipulate games, exploit technical faults, engage in collusion or use automated tools or bots. Abusive, harassing or otherwise unlawful behaviour towards staff or other users is not permitted. We may take action, including withholding funds and closing accounts, for breaches or suspicious activity.

General bonus and promotion rules

Promotions, bonuses and free spins are subject to specific terms which will be posted with each offer. Unless stated otherwise, offers are limited to one per person, household and IP address. Wagering requirements, game contribution rates, maximum bet limits during play with bonus funds and expiry periods will apply as set out in the promotion terms. We may withdraw or amend promotions at our discretion and may refuse promotion eligibility in cases of suspected abuse.

Deposits and withdrawals

Payments must be made using methods available in your region and may require verification of identity, address and payment method before processing withdrawals. We perform checks to prevent money laundering, fraud and underage gambling. Withdrawal processing times depend on the chosen method and completion of verification checks. We may apply limits, hold funds during investigations and require source of funds documentation where necessary.

Dispute resolution

If you have a complaint, contact customer support so we can review and respond. We will attempt to resolve disputes directly and promptly. Where matters cannot be resolved informally, the remedies available will be governed by these terms and any applicable law in your jurisdiction. Using the platform does not waive your statutory rights.

Updates to terms and conditions

We may amend these terms from time to time. Material changes will be notified on the site or by other reasonable means. Continued use of the platform after changes constitutes acceptance of the updated terms. If you do not accept amendments, you should stop using the service and close your account.