Rich Royal Casino Responsible Gambling

At Rich Royal Casino, we want gambling to remain a controlled activity. Player safety matters to us, so we provide account tools that can help you manage how much you spend and how long you play. If gambling stops feeling manageable, taking a break or asking for support is a sensible step.

Our approach to player protection

Responsible gambling starts with clear choices. We encourage you to set a budget before you play, check your account activity regularly, and use limits that fit your circumstances. Our support team can help you find the available account controls or explain how to request a break from play.

Tools to control your activity

You can use account limits to help keep play within boundaries you choose. Check your account settings for the controls available to you, or contact support if you need help applying them.

Deposit limits

Set a daily, weekly, or monthly deposit limit based on money you can afford to spend. A limit can help you stick to a budget even when you are tempted to deposit more. Review your limit if your financial circumstances change.

Loss limits

A loss limit gives you another way to manage spending over a chosen period. Decide what amount is acceptable before you start, and stop when you reach it. Do not increase a limit to try to recover money you have lost.

Time limits

It can be easy to lose track of time while playing. Set a time limit for each session and take regular breaks. Session reminders may also help you check how long you have been logged in and decide whether to continue.

Account breaks and self-exclusion

If you need time away, ask for a cooling-off period or self-exclusion. Self-exclusion is intended for players who want access to their account blocked for a longer period or permanently. Contact support to discuss the options available and how they apply to your account. You can also look into exclusion programs offered in your province.

When to take a step back

Consider taking a break if you are spending more time or money than planned, trying to win back losses, hiding your activity, or finding that gambling is affecting your work, relationships, or finances. You do not need to wait for a crisis to ask for help.

Ways to maintain control

Keep gambling separate from essential expenses. Choose a budget and a stopping time before you log in, and avoid playing when you feel stressed or under pressure. Check your activity against the limits you set. If those limits are hard to follow, take an account break and speak with someone you trust.

Professional help and support

Support is available outside Rich Royal Casino. Gambling Therapy and GamCare offer information and support, and your province may have a local problem gambling service. If you are concerned about your gambling or someone else's, reaching out to a qualified support organisation can help you decide what to do next.